Shipping policy

At THRUM, we are dedicated to delivering your premium wellness and recovery products to your doorstep as quickly and safely as possible. Below you will find everything you need to know about our shipping procedures, timelines, and fees.
1. Order Processing Times
  • Processing Windows: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Notification: You will receive a second automated notification email once your order has officially shipped.
  • Note: Processing times may slightly extend during peak holiday seasons or high-demand product launches.
2. Domestic Shipping Rates and Estimates
We strive to keep shipping costs transparent and fair. We offer the following options for domestic shipping:
  • Standard Shipping: Delivery within [3–7] business days — [Free / $X.XX flat rate].
3. International Shipping Options
We want to spread relaxation worldwide. We currently offer international shipping to the following destinations: [List countries, e.g., United States, Canada, United Kingdom, Australia, Europe].
  • International Shipping Rates: Shipping charges for your international order will be calculated and dynamically displayed at checkout.
  • Delivery Timeline: International orders typically arrive within [7–21] business days, depending on the destination and local customs processing.
  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. THRUM is not responsible for these charges if they are applied; they are the sole responsibility of the customer.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us that includes a unique tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active within the carrier's system.
If you haven’t received your order within [X] days of receiving your shipping confirmation email, please contact us at [your-support-email@domain.com] with your name and order number, and our team will look into it immediately.
5. Shipping to P.O. Boxes or APO/FPO Addresses
  • [Include this line if you DO ship to them]: We happily ship to P.O. Boxes and military APO/FPO/DPO addresses via standard postal services.
  • [Include this line if you DO NOT ship to them]: Please note that our courier services cannot deliver to P.O. Boxes or military APO/FPO/DPO addresses. Kindly provide a physical residential or business address at checkout.
6. Damages, Lost Packages, and Issues
If you receive your order and notice the item is damaged, or if your tracking shows "delivered" but you cannot find it, please act quickly:
  • Take clear photos of any physical product damage or damaged packaging.
  • Email our support team within [48 hours / 3 days] of delivery at [your-support-email@domain.com].
  • We will review the issue and arrange a replacement or store credit right away to ensure your recovery routine is not interrupted.